This course is aligned to the outcomes of SAQA unit standard 8024 and 8036, but is not a SETA accredited course. A learner will now be capable of demonstrating an integrated practical and theoretical knowledge of receipt, dispatch and returns of freight procedures, based on quality service to the customer and product care. The learner will be able to accept additional responsibility through knowledge of the whole process. In securing freight, learners will be able to ensure the elimination of damage to freight during storage and/or transport.
Course outline
The qualifying learner is capable of:
- identifying non-conforming freight on arrival and departure and deal with freight in accordance with company policy and procedures
- assessing the quality of packaging to take corrective actions to ensure the safe handling
- determining the correct type and quantity of units that are received, dispatched or internally moved in accordance with authorising documentation (i.e. deal with discrepancies in accordance with company policies and procedures and customer requirements)
- placing and storing freight, giving cognizance to product type storage requirements, appropriate storage facility, as well as
allocating time and transport resources, in order that freight can be easily located and well preserved.
The learner will also understand relevant aspects of the following:
- Relevant legislation (e.g. OHS Act, transport regulations, etc.), facilities and company policies that pertain to receiving, despatch, packing/stockpiling, handling, marking and securing of freight
- Compatibility of product type/categories and the type of decisions required concerning separation of non-compatible products
- Current trends in storage patterns and methodologies
- Special storage and handling conditions required, based on storage and handling characteristics of equipment, safety equipment and personal protective equipment (PPE), in relation to the safe handling and securing of freight
- Time management principles to maximise client satisfaction
- Efficient receipt, dispatch and returns administration procedures
- Securing techniques and the characteristics of materials used
- Optimal load limits and rates for specific transport modes
- The transport routes and conditions, together with the mode of transport, and how these factors affect the status of the freight for receipt and dispatch purposes
- Current trends in company inventory and stock control systems
- Appropriate actions to be taken in the event of accidents and/or incidents
- The ramifications of poor product knowledge
- Methods of identifying freight or bulk
- The need for strict compliance with customer instructions, with due regard to all parties involved
