Learners are taught how to conduct a structured preliminary investigation by gathering essential facts, identifying immediate and underlying causes, and understanding the steps required after an incident occurs. The course focuses on practical, retail-specific application—equipping staff to respond confidently to incidents on the shop floor or in stockrooms, support management with clear information, and contribute to preventing repeat events. Learners gain clarity on what to document, who to involve, and how to communicate findings to improve overall workplace safety.
Formative assessment:
Various activities will be completed.
Summative assessment:
Assessment will be done at the end of the course.
Course outline:
- Requirements for conducting a preliminary investigation into workplace incidents
- How to gather information and verify facts in a retail environment
- Identifying incident causes, including immediate and contributing factors
- Documenting findings clearly and accurately
- Performing post-investigation activities and supporting corrective action processes
